By default, it only includes text. If you want a crown 👑, please select it during the payment process. The crown is defaulted to lemon yellow. Thank you!!!
✨Name customization, select the corresponding size and color for payment, font design such as the picture.Can’t change.（Please specify the upper / lower case letters after payment)
✨Specifications:
Name: Custom name sign
Power:
25/30/35/40/45/50/60cm are with USB；
70/80/90/100/110cm are with US/EU/UK/AU Plug
Color: 12 colors are available
The package contains:
1x neon sign
1x chain and screws
1x Installation Instructions
You can also contact us in this following ways:
E-mail: ae@insneon.com
Whats app: +86 18589252597
We will reply you with 24 hours
✨Product Name: Custom High-Quality Name Neon Sign
Power Supply: USB / 5V, with dimming function
Colors: 12 colors available (high quality, fade-resistant)
Material: Transparent acrylic + flexible LED strip
■ Flexible LED strip width: 6.5mm (high quality, long lifespan)
■ Panel thickness: 6.5mm (sturdy, break-resistant)
■ Back panel size range: 25–110cm (please contact us for other sizes)
❓ Q1: How long does production take?
A1: Usually 1–3 working days after design approval.
Note: Waterproof outdoor versions require extra time for multiple waterproof tests. Please contact us if you need outdoor waterproofing.
The default price applies to indoor use only.
Q2: How long does shipping take?
A2: Via AliExpress Standard Shipping, approximately 7–35 days.
Q3: Do you accept returns or cancellations after order placement?
A3: We do not accept returns or refunds for custom-made neon signs. If any issue occurs, please contact us and we will resend the item or send replacement parts. Thank you for your understanding.
Q4: I have a special requirement – can you make it?
A4: Yes! All our neon signs are custom-made to your needs. We can add almost any personalized design. Final price depends on your design and options.
Q5: What if my sign arrives damaged?
A5: Please send us photos of the packaging and the product within 48 hours. We will replace it or issue a refund for free.
Q6: How do I choose the right size?
A6: Please send us a photo of your installation location, and we will give you a personalized recommendation.
Q7: Do you offer discounts for bulk orders?
A7: Yes! Please contact us for wholesale pricing.
Q8: What is your warranty policy?
A8: All signs come with a 1-year warranty.
Q&A
1.How to contact you if I have special requirement?
Our factory support customization, you could leave us messages online, or by email neon@signvia.com, or +8617755612168(Whats app & We chat).
2. How long to get the sign?
Our factory have the best lead time, 1-3 days for production, then 10-25 days for free shipping. If need expedited shipping(3-7 days), please consult us the extra freight cost.
3.Standard plug for any country?
USB power supply: The neon signs can connect to the mobile power supply, the laptop computer, or any power supply with a USB port.
4.What’s the warranty?
Our LED neon sign are made of high quality LED and materials, we provide 1 year warranty. During the warranty time, if any quality problem we will fix it or even replace for you free.
5.If I order again, or introduce to friends, can I have bonus?
Yes, if you order again, or if you introduce to friends, both of you and your friends could get bonus.
6.If we have installation or colors queries, how to contact you?
Colors maybe a little difference as the camera and display issue. Any installation or other queries, welcome to leave us online messages at any time, or contact us via email neon@signvia.com, or contact us by +8617755612168(Whats app & We chat).
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