Cancellation Policy
We understand that sometimes you might need to cancel an order. Here’s how our cancellation process works:
- Order Cancellation Before Shipment: If you wish to cancel your order, please contact us as soon as possible, ideally within 4 hours of placing your order. You can reach us by support@nazolia.com or through our contact us page. We will do our best to accommodate your request. If your order hasn’t been processed for shipping yet, we will issue a full refund to your original payment method.
- Order Cancellation After Shipment: Once your order has been shipped, we are unable to cancel it.
- Custom or Personalised Items: Please note that orders for custom or personalised items cannot be cancelled once production has begun, as these items are made specifically for you. We will clearly indicate on the product page if an item falls under this category.
- Our Right to Cancel: We reserve the right to cancel an order if, for any reason, we are unable to fulfil it. This could include issues with product availability, pricing errors, or suspected fraudulent activity. If we cancel your order, we will notify you promptly and issue a full refund.
Returns Policy
Your satisfaction is our priority. While we strive to provide accurate product descriptions and high-quality items, we understand that returns may occasionally be necessary.
- Eligibility for Returns: To be eligible for a return, your item must be in the same condition that you received it – unused, unworn, and in its original packaging with all tags and accessories included. You’ll also need the receipt or proof of purchase (your order confirmation email or order number).
- Timeframe for Returns: You have 1 days from the date you receive your order to initiate a return. Please contact us within this timeframe to request a return.
- How to Initiate a Return: To start a return, please contact us at support@nazolia.com or through our contact us page with your order number and the reason for the return. We will provide you with instructions on where to send your return and any necessary return authorisation.
Return Shipping:
- Faulty or Incorrect Items: If you received a defective or incorrect item (different from what you ordered), we will cover the return shipping costs. We will provide you with a prepaid shipping label or instructions for reimbursement.
- Change of Mind or Other Reasons: For returns due to a change of mind or other reasons not related to our error, you will be responsible for paying the return shipping costs. We recommend using a trackable shipping service and insuring the package, as we cannot be responsible for lost or damaged returns.
- Inspection and Processing of Returns: Once we receive your returned item, our team will inspect it to ensure it meets our return eligibility criteria. We will notify you of the approval or rejection of your refund.
- Refunds: If your return is approved, we will process your refund to your original payment method within 7-10 business days.
Please note that it may take additional time for your bank or credit card company to process and post the refund to your account. - Exchanges: We currently do not offer direct exchanges.
- Damaged Items: If your order arrives damaged, please contact us immediately (within 1 days of receipt, with photos of the damaged packaging and the damaged item. We will work with you to find a suitable solution, which may include a replacement or a refund.
By placing an order with us, you agree to this Cancellation and Returns Policy.